Funny how dealers run their business so differently. In October I wrote about a manager who finds great joy in putting his people down and keeping them down.

In a previous issue we started discussing why delivering e-mails today has become more of a challenge and how “list fatigue” is a common problem that has been overlooked

I’m not a big fan of dealerships diving into the Facebook game – or at least, doing so without putting some thought into the effort. Leveraging Facebook – along with other social media applications – was a popular topic at the recent Digital Dealer Conference and Exposition in Nashville, and rightfully so.